This brief tutorial shows students and new users how to install Zammad help desk and ticketing system on Ubuntu 18.04 | 16.04 server..
Zammad is a free, open source web-based support and ticketing solution written in Ruby.
You can download and install Zammad on your own server in your own environment.. It provides popular features you’ll find in other ticketing platforms including, escalation management, customer communication over multiple channels, issues resolution, ticket routing and more.
If you’re looking for an open source support / ticketing platform for your business, then you might want to look at Zammad..
For more about Zammad, please browse its homepage.